Refund Policy

Perishable Goods

All of our products are fresh and frozen foods and are perishable by nature. Because of this, we do not accept returns.

If you have any issues with your purchase, please contact us directly at hello@nishelfoods.ca and we will work with you to make things right.

Damages, Defects, and Incorrect Items

Please inspect your order as soon as you receive it. If an item arrives damaged, defective, spoiled, or if you received the wrong item, contact us within 24 hours of delivery at hello@nishelfoods.ca with:

• Your order number
• A description of the issue
• Photos of the item(s) received

We will review each case individually and, at our discretion, offer a replacement, store credit, or refund for the affected item(s).

Order Issues Due to Non-Receipt

If your order was marked as delivered but you did not receive it, or if you were unable to receive your delivery, please refer to our [Delivery Policy] for how these situations are handled.

Refunds (If Approved)

If a refund is approved under this policy, it will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@nishelfoods.ca.

Sale Items and Gift Cards

Sale items and gift cards are final sale and not eligible for refund, replacement, or credit, except where required by law or where the item arrives damaged or defective.

Questions

If you have any questions about this policy, please reach out to us at hello@nishelfoods.ca or 604-552-2273.